High readings may indicate a leak or incorrect usage data. You should: Check for any visible leaks in your property. Review your water usage habits to see if they have changed. The reason why you may see a sudden increase in your consumption after the new meter is installed is very likely undetected leaks. This is especially true if your old bill shows the old mechanical meter as Not Working or Invisible. This means that you were not being billed for actual consumption but on a calculated average. Due to this any leak in your tank or pipeline may have gone undetected. If you have checked for leaks and it does not seem to be the issue, please contact the Smart Meter Complaints Desk on +91 8530774734, you can also contact us through the chat button below, on the bottom right of the page and someone will get back to you as early as possible. Our working times are 8:00 am to 6:00 pm Mon -Fri.

You will not be charged for lost water upstream of the meter or within the meter box. If you wish to dispute account charges, please contact us at +91 8530774734, you can also contact us through the chat button below, on the bottom right of the page. A leak downstream of the meter must be fixed by yourself as the property owner. However, even for a downstream leakage, the PWD will not charge you for the water loss on your property since this is a new rollout. We will monitor your consumption for 15 days to 1 month after the leak has been fixed by you, and generate a bill using the consumption during this time as a the basis, extrapolating it from the day of the smart water meter installation.

Since this is a new rollout and vendors have changed, it is possible that your billing cycle will change. The new billing cycle will start from the 1st of every month and end on the last day of the month. However, in the beginning we are still ironing out any issues, high consumption cases that are flagged by our system as possible leaks etc so the complete rollout may take upto 3 months. Please be patient with us and know that we are trying our best to make this transition go smoothly. If you have any questions or concerns please contact the Smart Meter Complaints Desk on +91 8530774734, you can also contact us through the chat button below, on the bottom right of the page and someone will get back to you as early as possible. Our working times are 8:00 am to 6:00 pm Mon -Fri.

No. Since your bill has not been generated, no outstanding balance is recorded for you. Hence you would not be charged any fines or fees for late payment.

No. If you were exempt from Sewage charges when you had mechanical meters, you would not be required to pay sewage charges for the smart meters either. If you have been charged, please reach out to us at +91 8530774734, you can also contact us through the chat button below, on the bottom right of the page. You will not be charged going forwards and the previous charges will be reversed in the subsequent bill.

No. If you were exempt from Meter Rent when you had mechanical meters, you would not required to pay Meter Rent for the smart meters either. If you have been charged, please reach out to us at +91 8530774734, you can also contact us through the chat button below, on the bottom right of the page. You will not be charged going forwards and the previous charges will be reversed in the subsequent bill.

No, you do not have to pay for the smart meter upfront. There will be a meter rent charge levied in your bill per usual. This charge will not be increased and will remain the same as in the case of the old mechanical meters.

The city of Panaji has contracted Cranberry Analytics Pvt Ltd to complete the meter upgrade throughout the areas chosen for the Phase 1 rollout. All plumbers and installation supervisors will have an ID badge indicating their name and their employment with PWD and Cranberry. All installers have successfully completed a comprehensive criminal background check.

Yes, when the meters for Phase 1 are fully implemented and the system goes live after initial checks, all consumers will have the ability to access their daily water consumption in one-day increments through a custom app. You will also be able to see your billing history, possible high consumption alerts, leakage alerts, pay your bills and seek help in case of any issues, from the app itself.

If you notice a leak upstream of the meter or within the meter box, please report it to to the Smart Meter Complaints Desk on +91 8530774734, you can also contact us through the chat button below, on the bottom right of the page and someone will get back to you as early as possible. Our working times are 8:00 am to 6:00 pm Mon -Fri. A leak downstream of the meter must be fixed by yourself as the property owner.

No, the meter does not function as a prepaid water meter. Its Smart feature is to automatically read and report your water consumption and inform about the health of the meter, so it will not automatically hamper your supply on non payment of bill. However, PWD policy states that on continuous non payment of outstanding charges, they will disconnect your water supply manually which would then be restored only after the payment of the outstanding amount and a reconnection fee. Your bill will come printed with a possible disconnection warning if your bill hasn't been paid for a few continuous billing cycles.

Not at the moment. PWD had plans to replace 3000 meters in the first implementation. These areas and consumers had been identified and the implementation has now been completed. These will now be monitored and the processes streamlined. If PWD decides to replace the remaining water meters, you may then be able to replace your meter to a Smart Meter.

A smart water meter is an electronic device that records the consumption of water in real-time. It allows for automatic collection and transmission of water usage data, often for billing purposes, eliminating the need for manual readings. Once the installation is complete, you’ll be able to see this information on a custom app, giving you a clearer view of your personal water usage and of your local community. The meter installed in your premises is an ultrasonic water meter that communicates using the LoRaWAN technology.

Existing meters are manually read which provide a ‘one off’ value of how much water has been used. They do not provide any information on water use patterns, which can help indicate a leak. The majority of meters are also tricky to get to, so consumers cannot easily read their own meters. Smart meters use wireless technology so readings are taken remotely. They provide frequent and accurate data 24/7. This means that you can see exactly what you are consuming – giving you greater control of the water use and water bills. Smart meters remove the need for manual reads and estimated bills. The same technology also enables PWD to flag, find and fix leaks faster and more efficiently saving a lot of water for the city. Smart meters are vital to help us protect our water supply for future generations. They help us create an Internet of Water or a Smart Water Data Grid. Only once all properties in a community have a smart meter that we can understand water usage across all the communities we serve, so that we can find leaks and conserve water.

Smart Water Meters provide several advantages: Accurate Billing: They ensure that consumers are billed based on their actual water usage rather than estimates. Leak Detection: They can identify unusual increases in water usage, which may indicate leaks. Conservation: Real-time usage data encourages consumers to be more conscious of their water consumption, promoting conservation. Operational Efficiency: They reduce the need for physical meter readings, cutting operational costs for water suppliers.

While the smart meter itself doesn't directly save money, it provides you with detailed water usage information that can help you understand and manage your consumption, potentially leading to cost savings.

Yes, smart meters adhere to strict safety standards. The wireless technology used is similar to that used by mobile phones and is considered safe.

Smart meters transmit water usage data securely and the information is used solely for billing and water management purposes. Personal details are not transmitted, and privacy is rigorously protected.